Refund policy

30-Day Money Back Guarantee

You may request a return or exchange within 30 days after delivery.

Return and Exchange Eligibility

For size or fit preference, change of mind, color preference, or other non-quality reasons, the shoes must not have been worn outdoors, must be unworn and unused, free from wear, dirt, scuffs, or stains, and returned with their original tags, shoe box, and packaging. Proof of purchase is required.

Requesting a Return or Exchange

Contact hello@lavirena.com before sending anything back. Include your order number, the item, the reason for your request, and the replacement size if requesting an exchange.

If approved, we will provide return instructions and the authorized address of our designated return warehouse. Items sent without prior authorization may not be accepted.

Please do not send returns to any address unless specifically instructed by our customer service team.

Non-Quality Returns and Exchanges

Returns or exchanges for size or fit preference, color preference, change of mind, personal preference, or other non-quality reasons are accepted when the eligibility conditions above are met. The customer is responsible for return shipping. Original shipping charges are non-refundable except where required by law.

Use a trackable shipping service and keep the tracking information until the return is completed. LAVIRENA is not responsible for a customer-arranged return package that is lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If an item is damaged, defective, or different from what you ordered, contact us promptly and provide your order number, a description of the issue, and clear photos or video. Include photos of the shipping package if it was damaged in transit.

After verification, LAVIRENA will provide a replacement, refund, or other appropriate solution depending on the circumstances. If LAVIRENA sent the wrong size or item, or verifies a defect or qualifying damage, you will not be responsible for additional return or replacement costs.

This does not mean that every claim automatically receives a full refund without a return. We may require reasonable verification and, where appropriate, return of the item.

Non-Returnable Items

We cannot accept voluntary returns or exchanges for shoes that have been worn outdoors or show wear, dirt, scuffing, sole wear, stains, alteration, washing, or damage after delivery; items missing original tags, shoe box, or packaging; customized or personalized products; items clearly marked Final Sale; or gift cards, except where applicable law requires otherwise.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

European Union Consumer Withdrawal Rights

If you are a consumer in the European Union, the voluntary 30-day policy above does not limit your mandatory legal rights. Subject to applicable exceptions, you have the right to withdraw from an online purchase within 14 days after delivery without giving a reason. To exercise this right, notify LAVIRENA clearly at hello@lavirena.com within that period.

After notifying us, return the goods within 14 days. You are responsible for the direct cost of return unless we agree otherwise or applicable law requires us to bear it. We will reimburse payments required by law, including the cost of the least expensive standard outbound delivery offered, within the legally required period. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, whichever occurs first.

You may inspect the goods only as necessary to establish their nature, characteristics, and functioning. You may be responsible for diminished value caused by handling beyond what is necessary. Your statutory rights relating to defective or non-conforming goods remain unaffected.