FAQ

Where do you ship?

We offer worldwide shipping.

How long does order processing take?

Orders are processed within 1–3 business days.

How long will delivery take?

United States: 7–10 business days after dispatch.

International: 10–14 business days after dispatch.

Delivery windows are estimates and do not include the 1–3 business day processing period. Customs processing, local carrier operations, weather, holidays, or other circumstances outside our reasonable control may cause delays.

How much is shipping?

Shipping costs are calculated at checkout.

Do you offer priority or express shipping?

Priority and express shipping are not currently available.

How can I track my order?

Tracking information is provided once your order has shipped. You can use the tracking link or number in your shipping confirmation email, or visit our Track Your Order page.

What is your return policy?

Our 30-Day Money Back Guarantee allows you to request a return or exchange within 30 days after delivery. For non-quality returns, the shoes must not have been worn outdoors, must be free from wear or stains, and must be returned in their original packaging. Customers are responsible for return shipping and must contact us before sending anything back. Please review our Returns & Refunds Policy.

What if my item is damaged, defective, or incorrect?

Contact us with your order number and clear photos or video. After verification, LAVIRENA may provide a replacement, refund, or other appropriate solution. If we sent the wrong size or item, you will not be charged additional return or replacement costs.