Shipping policy

Shipping Policy

Shipping Coverage

LAVIRENA ships worldwide to destinations available at checkout. Available destinations may vary based on local delivery restrictions and carrier availability.

Shipping Rates

United States: Standard Shipping is $4.99 for orders under $99.

International: Standard Shipping is $6.99 for orders under $99.

Orders of $99 or more: Free Standard Shipping.

The final shipping charge is shown at checkout before payment. Priority and express shipping are not currently available.

Order Processing

Orders are processed within 1–3 business days. Business days are Monday through Friday, excluding applicable public holidays. During launches, promotions, holidays, or periods of high order volume, processing may take longer.

Pre-Orders

Pre-order products may have different processing and shipping timelines. Any different estimated shipping date will be displayed on the applicable product page.

Estimated Shipping Time After Dispatch

United States: 7–10 business days after dispatch.

International: 10–14 business days after dispatch.

These estimates do not include the 1–3 business day processing period and are not guaranteed. Customs processing, local carrier operations, weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control may cause delays.

Order Tracking

Tracking information is provided once your order has shipped. Carrier tracking may take some time to begin updating.

Customs, Duties, and Taxes

International orders may be subject to customs procedures, duties, taxes, or other charges imposed by the destination country. Charges shown or collected at checkout will be displayed before payment. Additional charges imposed by local authorities are the customer's responsibility unless otherwise stated at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you need to change it, contact us as soon as possible. We cannot guarantee a change after processing begins or the order ships.

Delays, Loss, Damage, or Incorrect Delivery

If we cannot ship within the stated processing timeframe, we will provide an updated estimate and, where required, an option to accept the delay or cancel the affected order for a refund.

For loss, delivery damage, or an incorrect item, contact us with your order number, a description, photos or video where applicable, and available tracking information. We will review the issue and provide an appropriate solution. If LAVIRENA sent the wrong item or verifies qualifying damage, you will not bear additional return or replacement costs.